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Image by Jenny Cuerel Photography via  Magic Moments – Love and Laughter

The Hidden value of vendor reviews

Today our friends over at Brisbane City Celebrants are filling us in on why checking your wedding vendor reviews is even more valuable than you may realise.

When choosing your wedding suppliers, it’s not uncommon and definitely recommended to do a little research by checking reviews from previous clients, on platforms such as Facebook pages and particularly on Google.

The intent when checking reviews is usually to ensure there is nothing untoward that you should be aware of, and to ensure the standard of the supplier is going to meet your expectations. However at Brisbane City Celebrants we have become aware that there is some very valuable insights that you can gain from reading through wedding vendor reviews.

When the experience we have provided our clients results in us receiving a notification that we have just received a 5 star review, we literally jump for joy/ high five/ crack open the bubbles! Which brings us to our first point:

A vendor highly motivated to receive 5 star reviews is likely to provide a high quality service.

You can easily spot a vendor that is motivated to provide a 5 star service from their many 5 star reviews and kind words from former clients.

A review motivated vendor is likely to go above and beyond with the service they provide to clinch that 5 star rating, which is fantastic news for their couples.

We all know wedding planning can sometimes get stressful, so having suppliers that are doing everything possible to ensure you have an exceptional and stress-free experience is simply a godsend.

At the beginning of 2017 we set one business goal for the year, our goal wasn’t financial or a target number of weddings we would like to officiate, instead our goal was to reach 100 x 5 star Google reviews by the end of the year.

While to us this was definitely a BHAG (Big Hairy Audacious Goal) and we really didn’t know if this was realistic or achievable, to our surprise we achieved it! In fact we actually ended up finishing the year with 105 x 5 star Google reviews!

The best bit of all is that this translates to many very happy couples, so cheers to that!

Event EMTI Consulting Wedding Ladies Lunch &Venue Gerards Bistro

We personally love to check google reviews before making any reasonably major purchase, and we are aware of the lengths Google go to to ensure the integrity of reviews so you know these are genuine. Google verify the reviewers identity from their IP address, preventing multiple reviews being placed on one business by a single reviewer. They also make it near impossible (if not completely impossible) to remove or hide negative reviews, so what you see are genuine reviews and comments.

You can learn so much more about the vendor from their former clients

If asked to describe ourselves as Celebrants, we would likely respond with a single sentence answer, humbly describing the kind of ceremonies we specialise in. Thankfully we’re a little better at being Celebrants than we are at selling ourselves!

On the other end of the spectrum our couples are amazing when it comes to describing our service, when reading our client reviews we realise that there are different aspects of the service we provide that are appreciated by different clients, while some may appreciate efficient, timely, and thorough ceremony planning, others may appreciate the seamless ceremony or coordination of guests on the day. Or perhaps it’s the little fires we put out that come to mind, as one groom even commented that ‘Jamie saved the day by simply checking if the Best Man had the rings’ (it turned out he’d forgotten them but following Jamie’s prompt was able to head back and collect them just in time).

All photography by Soda Wedding Photography

It always intrigues us to hear what our couples have to say and how well they explain the aspects they enjoyed of their experience with us as their Celebrant.

In summary it’s well worth reading what your potential vendors’ former clients have to say about their experience with them and you may well be pleasantly enlightened.

Ms Zigzag says: You can get such a genuine feel for your wedding vendors from former clients. Thanks Brisbane City Celebrants for this interesting insight and congrats on smashing your goal achieving over 100 5-star reviews last year. Seriously impressive and much deserved! 

About Brisbane City Celebrants: Brisbane’s most highly recommended Marriage Celebrant duo specialising in modern, simple, meaningful, sweet, happy weddings. With a choice of an experienced and passionate female or male celebrant, our couples describe us as warm, friendly and calming. You can find Brisbane City Celebrants on the Polka Dot Bride directory here.

I love discovering wedding businesses that are multi-faceted and this week’s Behind the Door is no exception. I am so excited to visit the flower filled world of Flos Botanical Studio in Abbotsford, Melbourne. Owned by Vivien Hollingsworth, Flos Botanical Studio is a flower shop, creative space, retail store and workshop classroom all rolled into one.

Vivien has a fine arts background which has put her in good stead as a florist with a focus on delighting in the seasonal, fragrant and unexpected. What started as a passion project in a garden shed has grown into a store, although Vivien tells me she wasn’t exactly searching for a retail space. “I was actually more looking to move house” says Vivien “and I was looking for somewhere with a great shed or garage to run my floristry business from”. Finding an apartment that came with a shop was an unexpected surprise and Vivien was excited by all the possibilities for her business.

“The store was originally a reclaimed timber furniture store” says Vivien “so it came with some beautiful  features like white cement floors and designer timber shelving”. Still it needed some work. Vivien painted the space white, created a pegboard wall for her tools and fitted the space out with an eclectic mix of workbenches, shelving and plant displays.

The front of the store is an ever changing display of seasonal blooms with a carefully curated selection of retail products like cards, ceramics and candles perfect for creating a thoughtful gift. It’s open to the public Thursday-Saturdays and you can also order online anytime.

Behind the storefront is Vivien’s work space where she creates wedding flowers and hosts workshops or flower classes for special occasions like hens days and baby showers. Flos Botanical studio is also the perfect place for couples to meet with Vivien and discuss colour palettes,  seasonal flower availability, floral style and special touches like hanging floral instillations to add to their wedding day.

I ask Vivien what her favourite part about having the store is and she tells me it’s getting to be a part of the local Abbotsford community. “I love my brides but it’s lovely to meet shop customers too now” says Vivien “and it’s fun to buy what I like at the market and have a play back at the store creating poseys and arrangements”. Vivien tells me there also also fantastic cafes and other wedding vendors like The Small Things Co just next door, Abbotsford is definitely worth a visit for brides to be!

Images by Jessica Grilli Photography via Flos Botanical studio

Ms Zigzag says: Such gorgeous floral arrangements and I can only imagine how beautiful Flos Botanical must smell. 

About the author Amelia Waddell of Make Your Day Wedding Styling: I’m a wedding stylist and proud store owner who loves to chat weddings with everyone and anyone! I love to talk shop with other business owners (particularly over some chocolate cake!) and am the first to try and have a sticky beak behind the scenes of any event. My free time is spent ‘investigating’ new cafes, stores and events.

Image by Andrea Sproxton via Shireen and Mitch’s Beach Engagement Shoot

1) This is a once in a lifetime trip – Enjoy every minute and take it all in. Whether you are going on your honeymoon the morning after your celebrations, or waiting five years, it is a unique opportunity to focus on you and your loved one with no other distractions. Be present and live in the moment.

Image by Christine Lim via Ally & Andrew’s Vintage Fremantle Engagement Photos

2) No stress – Little things are bound to happen, maybe your flight is delayed or your reservation wasn’t right in the system, don’t let the little things take away from the beauty of this trip. Improvise, jump into the unknown, share your dreams/aspirations and most importantly enjoy the ride. This is too wonderful a moment to let anything get in the way.

Image by Israel Baldago via Jenna & Haydn’s Luxe Twilight Engagement Shoot

3) Immerse yourself – Wherever you go on your honeymoon, there is plenty of opportunity to immerse yourself into a new culture. Make sure to see something new, eat something you haven’t tried before and meet those in the local community. Perhaps they can even teach you a bit of the local language (bonus points if you can use it to sweep your partner off their feet!). Always be adventurous and keep an open mind. 

Image by Adriana Watson Photography via Sarah & Richard’s Beautiful Oahu Destination Wedding

4) This is the beginning of the rest of your life – Use your honeymoon to set the stage for positivity and happiness for years to come. Whether you had a 500 person wedding or a casual intimate ceremony, channel all the positive energy and love that you felt around you. Hold onto all of the wonderful emotions from the day and take that with you on your trip. Ride the wedding high to create an unforgettable experience.

Image by Justina Ding via Justina and Wesley’s Caribbean Honeymoon

5) Just the two of us – In a world filled with technology and social media, make sure to take the time to disconnect and focus on each other. It’s so easy to get carried away with sharing pictures and stories with others that you don’t spend that precious time creating memories with each other. Make each other your number one priority.